AI receptionist for property managers. Always answered.
Tenant and landlord calls answered, repairs triaged.
"You've reached Harbour Property. Is this a repair, or about your lease?"
Why it matters
Why property managers use an AI receptionist.
Property managers spend the day at inspections and the evening fielding tenant calls. An AI receptionist for property managers answers the calls you forward to it, works out whether it is a repair, a lease question or a new rental enquiry, and puts urgent repairs at the top of your list.
It answers routine questions, like inspection dates, rent payment details and office hours, from your own information, and writes every call up as a summary, so nothing is lost between the phone and your property management system.
Your AI employee for Property Management
Everything they handle for you.
The calls you get
What callers ring property managers about.
Repair requests
It captures the property, the problem and how serious it is, marks urgent repairs as urgent and records everything in the call summary for your team.
Routine inspection questions
"When is my inspection?" and "how do I pay rent?" are answered from the information you provide, so they never reach your desk.
Rental enquiries
Prospective tenants asking about a vacancy are told the published details and booked for a viewing.
Landlord calls
Owners calling about their property are captured with their question and put on your list for a callback.
After hours
What happens when you're closed.
A burst pipe at 9pm will not wait for business hours. It answers after hours, records the repair and the property, and puts urgent repairs at the top of your lead list with an email summary as soon as the call ends. If you use after-hours trades, include their details in its information so it can pass them on.
What usually marks a call as urgent
- Burst pipes or flooding
- No hot water
- A gas smell or electrical fault
- A property that cannot be secured
Illustrative call
What a call could sound like.
An illustrative example written for this page: not a recording, and not a real customer.
- CallerI'm a tenant at 8 Bay Road. The hot water's stopped working.
- AI receptionistThanks for letting us know. Is there any water leaking from the unit?
- CallerNo, it's just cold.
- AI receptionistI've logged it as urgent for your property manager. Can I confirm your mobile number?
- Caller0433 000 000.
- AI receptionistGot it. Your property manager has the details and the call summary.
Good to know
What it will and won't do.
- It does not send trades or approve repairs. It records the request and flags it for you or passes on the contact details you give it.
- It is not an emergency service. Anyone in danger should call 000, and you can say so in its information.
- You get a written summary of every call, not an audio recording.
Illustrative example
What this could look like (an illustrative example, not a real customer).
Harbour Property · calmer Mondays
Illustrative example — a made-up business, not a real customer“Monday used to start with forty voicemails. Now the urgent ones are already flagged and the rest are logged.”
Questions
Common questions from property managers.
Can an AI receptionist take tenant repair requests?
Yes. It captures the property, the problem and how urgent it is, and puts urgent repairs at the top of your list with an email summary.
Will it organise a tradesperson?
No. It records the request and flags it for you. If you give it after-hours trade contacts, it can pass those details to the tenant.
Can it answer routine tenant questions?
Yes, from your own information: inspection dates, rent payment details, office hours. Anything else becomes a message.
Can it book rental viewings?
Yes. It books viewings into your calendar inside your booking hours and sends confirmations and reminders.
Does it connect to our property management software?
Not yet. There is no sync to property management software; every call, enquiry and booking is logged in your Velobiz portal.
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