AI Text Assistant answers every text, day and night.
Answers your customers by text and in a chat box on your website, day and night — and books the people who message you.
Inside Text Chat
Everything Text Chat covers.
Answers every text, day and night
Replies in seconds whether it is nine in the morning or midnight, and keeps the conversation going until the job is booked.
A chat box on your website
Paste one line onto your website and visitors can ask questions and book in writing. When someone wants a person, it takes their details and a message for you. Nobody joins the chat.
Answers from your own information
Replies from your real business details, so it never makes up an answer.
Captures details and books them in
Collects their name and contact, then books them straight into your calendar.
Knows when to get you involved
When something genuinely needs you, it takes the details and puts a callback at the top of your list — with the whole conversation attached.
Replies to missed-call texts
When someone misses you, your AI employee picks up the text conversation so the enquiry never goes cold.
Answers "how much?" and keeps quotes moving
Answers "how much for…?" from the price list you give it, never a made-up number. You build the quote in your portal and email it; the customer accepts online and it becomes the invoice automatically.
Writes your reply — email or text
When a lead needs a real answer from you, it checks first whether you are allowed to message that person and on which channel, then drafts the email or the text in your own words. You read it, change anything you like, and send in one tap — nothing goes out until you do.
Reaches each lead at the right moment
Picks the best channel — text or email — and keeps follow-up texts to sensible hours: 8am–8pm weekdays, 9am–5pm Saturdays, never Sundays or public holidays.
Reads the mood and writes it up
Picks up the tone and any objections across calls and messages, and writes a short summary and to-do list straight after every call — with the ones that need you flagged in your approvals list.
Questions
AI Text Assistant: common questions.
What is missed-call text back?
When a caller hangs up before their enquiry is sorted, they get a friendly text within seconds that picks up where the call left off, and the conversation carries on by SMS. It needs your business SMS number to be set up.
Can an AI answer my customers by SMS?
Yes. It replies to texts day and night from your own business information, captures the customer’s details and books them into your calendar. When something needs you, it takes the details and puts a callback at the top of your list with the whole conversation attached.
Will it text customers at night?
It replies to people who text you, whenever they text. Follow-up texts it starts itself stay inside sensible hours: 8am to 8pm weekdays, 9am to 5pm Saturdays, never Sundays or public holidays.
Is texting customers allowed under Australian spam rules?
Velobiz is built for them. Marketing texts only go to people who opted in, replies to someone who contacted you first carry opt-out wording, and STOP and do-not-contact requests are honoured automatically and permanently.
Can it answer "how much?" by text?
Only from the price list you give it, never a made-up number. If a job needs a look before it can be priced, it books the visit or a callback instead.
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