AI receptionist for GP and medical clinics. Always answered.
Overflow and after-hours calls answered with care.
It books appointments, answers from your practice's own information and takes messages. It never gives clinical or medical advice — anything urgent goes to the top of your list for your team.
"Thanks for calling the clinic. Would you like the next available appointment?"
Why it matters
Why GP and medical clinics use an AI receptionist.
GP clinics get the most calls at the times reception is busiest: opening time, lunch and the end of the day. An AI receptionist for GP and medical clinics answers overflow and after-hours calls you forward to it, books appointments and answers practical questions from your clinic’s own information.
It takes clear messages for anything it should not handle, puts urgent requests at the top of your list for your team, and writes every call up as a summary, so reception stays in control without answering every ring.
Your AI employee for GP & Medical clinics
Everything they handle for you.
The calls you get
What callers ring GP and medical clinics about.
Appointment bookings
Standard and longer consults are booked into real free times inside your booking hours, with confirmations and reminders to cut no-shows.
Hours and billing questions
"Are you open Saturday?" and "do you bulk bill?" are answered only from the information you provide.
Results and script requests
Requests about results, repeat scripts or referrals are taken as messages for your team. It does not discuss results or medication.
New patients
New patient enquiries are captured with their details and booked, with anything your clinic needs from them noted in the summary.
After hours
What happens when you're closed.
After hours it answers, books the next available appointment inside your booking hours and takes messages for the morning. It is not an emergency or after-hours medical service: callers describing an emergency should be told to call 000, so include that in the information you give it.
What usually marks a call as urgent
- A patient asking to be seen today
- A request the caller describes as urgent
- A follow-up the GP asked to happen quickly
- A message for a specific doctor
Illustrative call
What a call could sound like.
An illustrative example written for this page: not a recording, and not a real customer.
- CallerHi, I need an appointment with Dr Patel, and do you bulk bill?
- AI receptionistI can book that. Bulk billing is for concession card holders and under-16s at this clinic.
- CallerI've got a concession card.
- AI receptionistDr Patel's next opening is Monday at 10:15am. Shall I book it?
- CallerYes.
- AI receptionistDone. You'll get a confirmation by text and email. Bring your concession card.
Good to know
What it will and won't do.
- It never gives clinical or medical advice. It books, answers from your practice’s own information and takes messages; anything clinical goes to your team.
- It is not an emergency service. Tell it to direct anyone describing an emergency to call 000, and that is what it will say.
- You get a written summary of each call, not an audio recording, and any recording link the voice provider creates is deleted from our records after 30 days.
Illustrative example
What this could look like (an illustrative example, not a real customer).
Suburban Medical · calmer front desk
Illustrative example — a made-up business, not a real customer“Reception is no longer drowning in the phone at 9am. Patients get answered and booked.”
Questions
Common questions from GP and medical clinics.
Can an AI receptionist answer calls for a GP clinic?
Yes, the calls you forward to it, such as overflow or after hours. It books appointments, answers practical questions from your clinic’s information and takes messages for your team.
Will it discuss test results or medication?
No. It never gives clinical or medical advice and does not discuss results or medication. Those requests become messages for your team.
Is it an after-hours medical service?
No. It is not an emergency service. Callers describing an emergency should be directed to 000; include that in its information.
Can it answer bulk billing questions?
Yes, from the information you give it. If your billing policy is not in there, it says it does not know and takes a message.
Can it book with a specific doctor?
Yes. Each doctor can connect a calendar, and it books into that doctor’s free time inside your booking hours.
More in Healthcare
Other healthcare specialities.
Ready when you are